Can you believe the end of 2018 is nigh upon us? The year has flown by with lots of exciting developments. The most exciting of which was the launch of our new branding TheICEway.
If you haven’t noticed we have separated our services into 6 separate companies, all owned by Ian and Conor. Our goal is to help people understand all the types of services offered by ICE. Take a look one www.TheICEway.com to find out more.
In February, we again exhibited at the Travel Technology Show where we officially launched TheICEway. As there has been a lot of hype about many of the future technologies like Artificial Intelligence and Virtual reality, we decided to showcase some of this emerging technology.
Visitors to the ICE stand were able to experience for themselves Virtual Reality (VR), Augmented Reality (AR), Chatbots, and the crowd favourite emotion recognition. The ICE team were able to help business conceptualise how these technologies could be introduced into a business and how to use them to increase revenue and the customer experience. Not to mention how to avoid the pitfalls that come with being early adopters to exciting technology.
Oh, and a highlight for Ian Richardson was being interviewed for TV.
ICE also welcomes a number of new clients into TheICEway family. It has been a busy year on-boarding our new clients and a special welcome goes out to AC Tours, Axis & Globe, Coro Capital, Lindblad Expeditions, Paterson Restorative Services.
Alongside welcoming our new clients, ICE has also undertaken a substantial investment in new technology for our Private Cloud offerings. This came about as a number of our clients were looking for the “next generation” of hosting services without wanting to dive completely into the Public Cloud world of Azure and AWS.
Our Private Cloud and Hybrid cloud offerings now include:
Of course, we have also assisted a number of our clients to move to the Public Cloud platforms of AWS and Azure, and almost all our clients now utilise the Microsoft 365 portal for email services.
TheICEway continues to focus on its key verticals of Travel, Cruise, Hospitality and Retail and have attended a number of events through the year. Ranging from many CLIA events in London, Miami and Lisbon, the AI showcase in Amsterdam and the Interferry conference in Cancun.
One key event this year is the launch of the inaugural CLIA Technology Initiative (CTI). Ian Richardson from ICE was asked to Chair this new initiative with the first CTI conference on 29th November 2018. This is the first time cruise lines and cruise vendors have met as an industry to discuss critical technology issues facing the whole industry.
The key technology trends of 2018 have been very much about GDPR and future technology. As we move into 2019 here is what TheICEway sees as the hot topics for business.
Well that’s a wrap until next year, TheICEway team wishes to thank all our clients for letting us be a part of your team. To all a Merry Christmas and a Happy New Year. See you in 2019.