Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology and digitalization experts.
This month’s highlights include travel in the age of Trump, fascinating statistics on Europeans spending longer searching for flights than actually travelling and what Second Life can teach us about the limitations on an online life.
Novenber is always busy. It started with The World Travel Market in London and we’ve also been preparing to chair the CLIA Technical Advisory Council in Miami which will aim to address some of the major technical challenges facing the cruise industry. Much of our time this month has been spent on strategy for 2018 and beyond. Our attendance at the Gartner Symposium in Barcelona confirmed how much in tune we are with the Gartner’s Technology Trends with our smart focus on Cyber Security, AI, VR, IOT and Blockchain innovations.
Talking of innovations we are pleased that The International Cruise Ship Industry online magazine has listed our innovation report on “Cyber Security – Is the Cruise Industry Ready?”
Last month we promised to share the IMO’s “Cyber Security at Sea” video that our sister company CRIBB consulted and appeared in. We’ll be publishing more training videos in early 2018 so watch this space.
Until then,
Ian Richardson (Richie) and Conor Byrne
(ICE's founders)
“By 2020, the average person will spend more time in conversation with bots than with their spouse”
Anthony Mullen, Research Director, Gartner
14
The number of executive partners participating in the CLIA Technical Forum.
Find out more HERE.
Robot Room Service
Hannah, H Hotel LA’s robot made 610 front desk deliveries and 42 room service deliveries, traveling a total of 50 miles, in the first three months since the hotel opened last October.
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Archivists and scientists are worried. What do we do if the digital information we’re creating now, can’t be read by the machines and software programmes of the future? Is the answer to use DNA?
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Over 200 pages of data privacy regulation comes into force in May 2018. How will these tighter European privacy laws impact the marketing industry?
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From texting Rose the Robot at the Cosmopolitan in Vegas to using virtual reality to persuade travellers to take their first trip abroad.
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As system integrators ICE work with a lot of travel APIs, here’s a look at what’s in store for 2018 in a bid to make the customer experience seamless.
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Rolls Royce and The European Space Agency will collaborate on developing space technologies to control smart, autonomous ships.
_____________PM, Theresa May thinks so, telling the World Economic Forum in Davos that a new AI company has been created in the UK every week for the last three years. However another report says that the US and China are engaged in a two-way race for AI dominance.
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The big challenge for global teams is building trust remotely across borders and time zones. Here's some wisdom from the HBR on how to make it work.
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A long, satisfying read from The New Yorker about gathering customer satisfaction data from the push of a button.
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