Service Desk
We can cover your operational IT requirements in full with our 24/7 Service Desk, built around a ‘follow-the-sun’ approach
]ICE Support email:
servicedesk@theiceway.com
UK Service Desk:
+44 3333 4444 66
USA Service Desk:
+1 786 408 5522
Australia Service Desk:
+61 3 8375 8600
Canadian Service Desk:
+1 902 708 8300
For some, he and the team have been tasked with recommending CRM systems and for others, he has helped bridge technology gaps when their own resources have required support.
“Here on theICEway, we're equally at home whether working on major integration and implementation projects or assisting with the day-to-day maintenance of your business.
If we're tasked with helping to generate huge upward shifts in revenue, we can help. We're familiar with all existing and new technologies and perhaps more importantly, we always place a keen emphasis on working together to achieve a shared goal."
A number of the ICE team have either held key positions within recognised travel brands or have helped to cement theICEway's reputation within the industry. Once such person is Senior Application Specialist Tomomi Uchida-Molin, an all-round travel expert.
“I have worked in travel for more than 10 years in different capacities and I have a real passion for it. I'm also passionate about IT, so being able to combine the two is a dream come true. We have a strong team spirit on theICEway, and that extends to our clients. We collaborate together to push for the best possible outcome and go above and beyond regardless of the size or scope of the project.
The entire team her at ICE, plus those at CRIBB Cyber Security and eTestware - all crucial parts of theICEway ecosystem - are proud to work in and support an industry which gives so much pleasure to people. We can help with all your IT requirements, including information governance, system procurement and managed services to the travel industry.
Our IT services for travel truly do set us apart from our peers, and include the following:
We can cover your operational IT requirements in full with our 24/7 Service Desk, built around a ‘follow-the-sun’ approach
]The IT Consultants at ICE can provide complete support to your own teams. Collaboration and teamwork are essential
]Replace paper trails with this secure IT solution for travel & Cruise that efficiently fathers healthcare data in one place
]Our experts can help you with insightful data analysis using innovative strategies and technologies
]
Teams from theICEway's ICE,CRIBB Cyber Security and eTestware brands were regularly invited to attend this annual event that took place in London. Now, after 18 years of gathering the travel industry's 'brightest and best' together in person the newly monikered 'TravelTech Show' represents the evolution of TTE, providing a combination of face-to-face and virtual meetings.
Another annual event for travel held in London, WTM's mission is to connect providers from around the world and give them opportunities to share ideas. Over the years, many of those ideas have generated business deals worth billions. There are many insights to be gained, as well as the chance to discuss innovations - an area in which theICEway is always keen to participate, having done just that on an IT Panel in the virtual event of 2020.
Celebrating its 10th birthday in 2021, Travolution was the UK's first publication to be launched that offered news and views dedicated to the online travel industry. Events are a key part of its portfolio, with an annual awards ceremony taking place in Central London to cap off the day-long Travolution Summit. theICEway team are tremendously proud to have been invited to participate on the judging panel for recent awards.
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