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ICEbreaker December 2015

by Owen Redmond | December 20, 2015 | ICEbreaker | 0 Comments

Hello and welcome to your second edition of our monthly newsletter, ICEbreaker from ICE, the travel technology IT consultants. We’re sending you this because we already work for you, or because we’d love to have a conversation with you.

Our best ideas often come from keeping our eyes open wide and staying curious about everything. So, here are nine articles that we think you should know about, for your inspiration and enjoyment.

This month’s highlights include Gartner’s top 10 strategic tech trends, the Five Whys, a process to understand why something went wrong. Then there’s the stats, infographics, quotes and latest thinking for you to borrow and steal for conversations, presentations and anything else. And we couldn’t let the month pass without acknowledging Star Wars.

Thank you to all our clients for a stimulating and busy year, we’re looking forward to more good things with you in 2016. Until then, Happy Christmas from us all.


Ian Richardson (Richie) and Conor Byrne
(ICE’s founders)

Visual of the month

Quote of the month

One must learn by doing the thing. For the things we have to learn before we can do them, we learn by doing them.
― Aristotle.

Number of the month

The travel technology sector will be worth $12bn by 2019.

Articles of the month


R2D2 was the original smartphone
How the bleep-blooping android from Star Wars shaped people’s perceptions that machines can be helpful. More…

2 mins


Tech trends for 2016
A slideshow of Gartner’s top 10 strategic trends. From the device mesh to intelligent agents . More…

5 mins


The five whys
This is the process that Toyota developed to understand why something went wrong. For you to borrow and steal. More…

10 mins


Biometric tech
How can we use biometric technology to improve the customer experience in our industry? More…

1 mins


What makes a good leader?
There are five things, according to the Harvard Business Review. How did you do? More…

5 mins


Travel landscape in 2016
Ipsos analyses key travel trends. Nearly 60% of accommodation owners will invest more in online reputation management than 2015. Is this on your radar? More…

2 mins


The big sneeze
Watch a TED talk on how germs travel on planes and how we can stop them. How can these learnings be applied to the cruise industry? More…

10 mins


I, Robot
It’s happening Costa and Aida invest $1.1 million on robots that will interact with guests in German, Italian and English.. More…

2 mins


May the force be with you
Google’s lightsaber browser game. You’re welcome. More…

5 mins


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