Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology consultants.
This month’s highlights include five questions you should be asking your potential tech partners to make sure you make the right choice, now’s the time for SMEs to invest in chatbots and machine to machine cyber security – are you protected?
Needless to say it’s been another busy month in the world of ICE. We were pleased to join Interferry, the worldwide ferry organization. Following a successful discovery phase at Lindblad Expeditions we are now getting into detail mapping out the To Be transformational processes and integration touch points.
Meanwhile, we’ve been investing in our private cloud offering which enables us to provide multi-site high availability replicated solutions as well as hybrid cloud options for our customers. More soon.
Until then,
Ian Richardson (Richie) and Conor Byrne
(ICE's founders)
Quote Of The Month
“The single biggest driver of business impact is the strength
of an organization’s learning culture.”
Josh Bersin, principal and founder of Bersin by Deloitte
Number Of The Month
49%
Amazon's share of the US eCommerce market.
Source: Techcrunch
Articles Of The Month
Five Questions You Need To Know
These are the non-obvious but super helpful things you should be talking to about with potential tech partners before you make any decisions. You’re welcome.
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Who Wants A Chunk Of The $150bn Tour Market? Everyone
Non-traditional players are getting involved in selling travel experiences and activities. Who’s going to win in this lucrative and fragmented market?
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Chatbots Are Open For Business
Chatbots are no longer the exclusive domain of big companies. Now’s the time for SMEs to use automation to free up employees to work on what matters. (Remember one of the ICE companies, AIVR Labs can help provide chatbots if you need one.)
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Your Handwriting Reveals Your Nationality
A machine learning algorithm can break down a person’s handwritten English text to determine if the writer comes from Malaysia, Iran, China, India and Bangladesh. The AI tool picks up patterns, for example, when native Chinese writers use the Roman alphabet, they end up writing letters with straighter lines since Chinese characters are usually formed with the combination of straight strokes.
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The Sound Of Machines
AI is helping European companies, Noiseless Acoustics and OneWatt, to better understand the sound patterns of troubled machines leading to faster and easier problem detection.
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Machine To Machine Cyber Security
With Gartner predicting that 25 billion ‘internet of things’ (IoT) devices will be in use by 2020, whole new areas are being opened up for cyber attack. Organisations must address three potential vulnerabilities – IoT, mobile and cloud.
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The Last (Plastic) Straw
The tide is starting to turn with the travel industry addressing the issue of plastics pollution. With reports suggesting that plastic could outnumber fish in the ocean by 2050, it’s time to take action.
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Travel Tech Saves Four Months Of Your Life
It’s true. New research from Marriot Hotels reveals that 92% of business travelers from the UK, Spain, Germany and France say technology is freeing up more leisure time during business trips. Meanwhile two-thirds of business travelers say they would stay in a hotel run by AI.
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FIFA’s Year Of Tech
While the 2018 FIFA World Cup was dominated with highs and lows for football nations, it also showcased some impressive tech firsts including the Video Assistant Referee (VAR) and Electronic Performance and Tracking Systems (EPTS) which empowers the team’s coaches with wearable tech and camera-based systems.
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