ICEbreaker, March 2019

Hello and welcome to our monthly newsletter, ICEbreaker from ICE, the travel technology IT consultants.

We enjoyed another eventful TTE this month. Richie liked contributing to the Travolution panel and it was good to see so many of you there. As a specialist in digital transformation we had some interesting conversations with companies who are operating travel systems that are 5-7 years old. At this point, yet another upgrade may not be the best solution. You know where we are if you want some unbiased advice.

Meanwhile, good to see so many positive conversations around digitalization at Shippax this month with ferry operators creating operational plans for digital roadmaps.

On Wednesday 10th April, Richie is speaking at Seatrade Global in Miami wearing his CLIA Executive Partner Technology Initiative hat. Come and see him at the Cruising Innovations Theatre at 9:45am as he shares thoughts on the opportunities and threats around cruise hyper-connectivity. Please do email Lois to book a slot to meet up. It would be great to see you there.

Finally, like all of you, our thoughts are with the passengers, crew and colleagues of Viking Sky. We’re relieved that the cruise ship arrived safely back at port and wish everyone well.

Until then,

Ian Richardson (Richie) and Conor Byrne 
(ICE's founders)

Quote Of The Month

  “To captain a new ship, to bring her out from the shipyard, is some achievement, regardless of gender.”

Captain Serena Melani, the first woman in the cruise industry’s history to captain a new cruise ship at launch, Seven Seas Splendor, in 2020.

Source: The Telegraph

Number Of The Month

17.3%

Articles Of The Month

Seven digital trends for travel

From recognition technology to mobile integration and the Internet of Things – seven digital trends you need to know about.

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Controlling the world with fingertips

New touchless control tech is waiting in the wings to transform customer experience and usability. Radar and ultrasound signals are likely to take off inside vehicles as well as opening up the potential of tech for deaf and blind users.

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Four barriers to AI adoption

Cultural issues, fear, talent shortage and lack of strategy all act as barriers to AI adoption. This is how you overcome these challenges.

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Don't forget to fill your AI roles

With 80% companies already investing in artificial intelligence, it’s not surprising that AI talent is thin on the ground. Beyond your Ph.D scientists, don’t forget the other AI roles.

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10 top travel trends for 2019

From nomadic family sabbaticals to homeware hotels, biometric airports and cryptocurrency bookings. Here are 10 travels trends taking off around the world.

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Bye bye password

Can we live without passwords and stay secure online? The combination of biometric sensors and Fast Identity Online (FIDO), which authenticates without a password being transmitted outside a computer, may offer one solution.

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How to fix the Chrome problem

Google has confirmed a serious security problem with its Chrome browser. If you haven’t already done so, this is how you fix it. And it’s urgent. There’s a zero-day vulnerability.

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Could you be the Voice of the Ocean 2019?

We’ve been flexing our vocal chords for weeks. Princess Cruises is holding a singing competition in their own version of The Voice with the final taking place at CLIA on May 16^th. See you on stage.

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The smallest property in NYC

A cryptic message, a secret triangle, a battle of territories. Read on for the story of the tiniest plot in New York.