Since 2007, our IT experts have worked across a wide range of different industries. Our software testing team at eTestware have proven particularly adept within insurance and cruise. The cyber security professionals at CRIBB have excelled within healthcare and maritime. The people from ICE had extensive travel experience and then bolstered that by mastering cruise industry IT infrastructure. Eagle-eyed readers will notice that one specific sector appears throughout here. We will come to that. All of these services are provided under the IT Service Pillars delivered by theICEway. Here we revisit these pillars, which now count another amongst their ranks.
One look at our AMS content goes some way towards revealing the sheer breadth and scope of this offering. In a nutshell, this is what you can expect:
- Hosted managed servicesOur AMS specialists work alongside your management and IT teams. They are fully adaptable to your needs and strive to gain a thorough understanding of your organisation. Together, we’ll ensure that your key objectives are met. Whether that be the successful delivery of IT services to your end users, or identifying internal service support gaps, we’ll make it work. Our experts are very adept with specific applications, too, and you can expect detailed reporting and documentation.
We very much see ourselves as a cloud-first technology company. Our experienced cloud team pride themselves on adopting an agile approach. If required, we can take full responsibility for your cloud environments. As well as pro-active management, you can expect support with:
- AWS, Azure, Alibaba & Google cloud platform architecture designOur cloud team can also provide due diligence / compliance audits, such is the comprehensive nature of our offering. Is it a full managed service you require? Or an out-of-hours managed service? Look no further.
These are delivered by theICEway’s Project Management Office (PMO). Due to the extensive work we have completed in cruise, we’re highly experienced with complex projects. Our tech project offering includes:
- Business analysisIf it is a technology consultancy service you require, we’d love to have you aboard theICEway.
Next year, we will be expanding our tech offering so that we can provide:
- Customer support specialistsSome may see this as a very bold step but it is one we have been preparing for over the course of many years. Drawing upon vast cruise, travel and retail experience has certainly helped. So too has our proficiency with Seaware. If you are reading this and keen to learn more about this brand new pillar, contact us and we’ll gladly oblige. Otherwise, watch out for future announcements!
As promised, we’ll now look more closely at the specific sector specialism hinted at in the introduction. Yes, our tech teams have delivered results in numerous industries ranging from insurance to healthcare. We’re also proud to count many retail and travel specialists within our organisation. But cruise is where we have particularly shone, continuing to do so to this day. Indeed, it was recently revealed that we’re helping Cruise Saudi to develop Saudi Arabia’s very first cruise line. Why cruise, we hear you ask? It may be because we love a challenge.
It is fair to say that cruise lines face more challenges than organisations operating in other industries. This is due to the fact that there are so many moving parts to deal with. Technology projects for cruise require an understanding of multiple IT systems and platforms. Many of these have been specifically designed with cruise in mind. It is therefore critical to have a deep understanding of them. Even more important is to know the cruise industry itself. Things can happen at the drop of a hat and so agility is key for any teams involved.
75% of these service pillars have helped to establish our ecosystem of companies as a key IT resource for cruise and other industries. We’re optimistic that the new one – so new we do not yet have any content produced! – will further cement that position.