Last month we published a series of articles on our core service pillars. Today we shall be looking at how those pillars have been leveraged in a key sector for theICEway: The cruise industry. We begin then with a piece on our IT Solutions & services for cruise.
Since 2007, our team at ICE has delivered a range of managed services for public, private and hybrid cloud. We specialise in helping cruise clients with cloud strategy and migration, mining decades’ worth of experience in the industry. Our specific cruise application expertise has effectively led to us becoming the go-to IT experts for cruise lines both large and small. We can deliver cost-effective IT operations that are agile and scalable, whilst our 24/7 Service Desk provides “follow-the-sun”, out of hours support. This is crucial in cruise, where multiple time zones are frequently crossed on a daily basis.
Indeed, time zone change management has long been a pain point for cruise lines. Recognising this, our IT experts sought a solution – there wasn’t one. Undeterred by this, we decided to take the matter into our own hands and thus was born tzChromar. This unique technology is an answer to the question, “how can we make time zone management easier?”, something we had been often asked in the past. tzChromar is currently helping our clients save thousands of onboard IT crew hours.
If it is IT consultancy you seek, then we can also help with that. From complex system implementations and integration through to business intelligence reporting and monitoring, we have you covered. Many of our IT Consultants have spent over 20 years guiding cruise clients with digital transformation. Our objective is to provide a complete, end-to-end service, and by outsourcing your IT requirements to us, we can help take you into the future. Speaking of the future, our Rapid Development service incorporates Data Science – including big data. We’ll work together to assess your existing IT framework and can then advise you on UX, data processing and mining, machine learning and more.
Read more about theICEway’s IT Solutions and services.
- Full management service or support for internal IT teams
- Identifying service support gaps (i.e., with specific cruise applications)
- After hours support
- A 24 x 7, ITIL-based service desk
- Application performance monitoring and more
- Cloud migration design & implementation / integration
- Hypercare rapid response support
- Vendor Agnostic Cloud Architecture & Design
- Testing of deployed solutions via eTestware
- Vulnerability and penetration testing via CRIBB Cyber Security and more
- Our Project Management Office has built its methodology around complex cruise industry projects
- Technology Consultancy
- Shipboard IT support
- System Implementations & full project management
- IT Resources to help fill the gaps
Our IT Solutions & services for cruise are tried and tested. We’re proud to be widely recognised in the industry and have worked tirelessly to forge lasting relationships. You’ll regularly see us at cruise events including those from Seatrade Cruise. If you require help with IT and are in the cruise sector, we’re here and ready to help.