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Innovation Hub

Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

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IT Solutions & services for cruise

Last month we published a series of articles on our core service pillars. Today we shall be looking at how those pillars have been leveraged in a key sector for theICEway: The cruise industry. We begin then with a piece on our IT Solutions & services for cruise.

Robust IT Solutions & IT Services

Since 2007, our team at ICE has delivered a range of managed services for public, private and hybrid cloud. We specialise in helping cruise clients with cloud strategy and migration, mining decades’ worth of experience in the industry. Our specific cruise application expertise has effectively led to us becoming the go-to IT experts for cruise lines both large and small. We can deliver cost-effective IT operations that are agile and scalable, whilst our 24/7 Service Desk provides “follow-the-sun”, out of hours support. This is crucial in cruise, where multiple time zones are frequently crossed on a daily basis.

Indeed, time zone change management has long been a pain point for cruise lines. Recognising this, our IT experts sought a solution – there wasn’t one. Undeterred by this, we decided to take the matter into our own hands and thus was born tzChromar. This unique technology is an answer to the question, “how can we make time zone management easier?”, something we had been often asked in the past. tzChromar is currently helping our clients save thousands of onboard IT crew hours.

If it is IT consultancy you seek, then we can also help with that. From complex system implementations and integration through to business intelligence reporting and monitoring, we have you covered. Many of our IT Consultants have spent over 20 years guiding cruise clients with digital transformation. Our objective is to provide a complete, end-to-end service, and by outsourcing your IT requirements to us, we can help take you into the future. Speaking of the future, our Rapid Development service incorporates Data Science – including big data. We’ll work together to assess your existing IT framework and can then advise you on UX, data processing and mining, machine learning and more.

Read more about theICEway’s IT Solutions and services.

Application Managed Services For Cruise

- Full management service or support for internal IT teams
- Identifying service support gaps (i.e., with specific cruise applications)
- After hours support
- A 24 x 7, ITIL-based service desk
- Application performance monitoring and more

Cloud Strategy For Cruise

- Cloud migration design & implementation / integration
- Hypercare rapid response support
- Vendor Agnostic Cloud Architecture & Design
- Testing of deployed solutions via eTestware
- Vulnerability and penetration testing via CRIBB Cyber Security and more

Technology Projects In The Cruise Industry

- Our Project Management Office has built its methodology around complex cruise industry projects
- Technology Consultancy
- Shipboard IT support
- System Implementations & full project management
- IT Resources to help fill the gaps

Our IT Solutions & services for cruise are tried and tested. We’re proud to be widely recognised in the industry and have worked tirelessly to forge lasting relationships. You’ll regularly see us at cruise events including those from Seatrade Cruise. If you require help with IT and are in the cruise sector, we’re here and ready to help.

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