ICE Support email:
servicedesk@theiceway.com
UK Service Desk:
+44 3333 4444 66
USA Service Desk:
+1 786 408 5522
Australia Service Desk:
+61 3 8375 8600
Canadian Service Desk:
+1 902 708 8300
Cloud (public, private, hybrid) | Security by Design | Enterprise Architecture | Implementation | Document & Data Management | Monitoring (application performance, infrastructure, UX)
If your goal is to move to the cloud our team can support you with specific industry application expertise in cloud strategy, enterprise architecture, migration and cost-effective IT operations.
We are also very proud of our 24/7 Service Desk, which provides “follow-the-sun” out of hours support to our clients in cruise, healthcare & travel.
Our data experts will take the strain away from your own resource, enabling you to focus on other areas of productivity, whilst our N+1 Data Centres provide the highest security levels – ICE can also guarantee a 99.5% availability uptime commitment.
Business Decision Support & Analysis | Business Intelligence Reporting & Data Management | Client-side Project & Programme Management | Complex System Implementations | System Integration | Testing | Training
We firmly believe that by ‘right’ sourcing your IT requirements to ICE, we can help you to increase efficiencies, minimise wastage and ultimately enable you and your team to focus your time more productively.
Advice | Time Zone Reporting | Implementation | Branding | Support
If your goal is to solve device and server time zone issues and correct time display management with a couple of clicks of a button then tzChromar is the answer. tzChromar is a portal and device client product that enables seamless synchronised time zone updates of all onboard devices. This includes 24/7 service desk support and branded application.
Cruise | Port | Holiday | Events | Office
An agile digital solution for health data collection and analysis is vital in the post-Covid world. fit2go from theICEway offers just that, whilst fully complying with secure data governance procedures. It allows you to create and manage customisable forms and to gather data quickly and efficiently. Designed and developed after years spent working in the healthcare sector, fit2go is a single solution with many applications.
CRIBB Cyber Security enables theICEway ecosystem of companies to adopt a ‘security by design’ approach, a methodology that is becoming increasingly more important.
An official certification body backed by the UK government, we can help with governance, data protection, consultancy and more with a robust array of products and services at our disposal.
We work alongside the IASME Consortium to help clients with Cyber Essentials, provide DPO services, Penetration Testing, and we also have a security framework designed exclusively by our experts for Maritime & Cruise called CMCA.
As part of theICEway ecosystem of companies, the experts at eTestware have provided right sourced software testing solutions for many years, working alongside our clients’ IT teams in a truly collaborative way.
Based in Estonia, a hotbed of exciting new technology talent in recent years, we can offer simultaneous QA testing from up to 5,000 professional testers and can tailor our efforts towards your objectives and needs.
We take great pride in our work and adhere to a SMART ethos: Scalable, Manageable, Agile, Reliable, Timely. We are huge proponents for a collaborative approach and will work effectively with your own resources to deliver – now is the time to right source.
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ICE Support USA LLC Company ID #: 3516581