Working with your IT Teams to deliver business solutions
  • There are no suggestions because the search field is empty.

Innovation Hub

Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

  • Twitter logo
  • LinkedIn logo

theICEway is Otalio’s official infrastructure implementation partner

by Asa Sargeant | August 10, 2022 | General News & Events, Cruise Industry News | 0 Comments

We are delighted to announce that theICEway is Otalio’s official infrastructure implementation partner. The move has already begun and both view the development as an exciting one.

Most Ship Property Management Systems (SPMS) now favour web and cloud technology. As the growth of cloud computing continues, so Otalio continues to expand functionality towards new service areas such as passenger-facing features on their mobile devices. Digital transformation is ever-evolving which means the volume of scalable opportunities required to meet the increasing demands of maximising passenger satisfaction is huge.

Otalio has proven to be well up to the task of developing new and innovative technology. Delivering and managing the robust infrastructure required to keep all that innovation stable is a different matter that requires a specialist partner, however. That is where theICEway steps in, having supplied IT solutions to the cruise industry for over 15 years.

theICEway takes responsibility and ownership of the infrastructure deployments and builds. We also handle ongoing management, leaving Otalio free to focus on what they do best.

Ian Richardson, co-founder and CEO of theICEway, sees this as a ‘fantastic opportunity’. “Our system implementation know-how combined with Otalio’s unparalleled technology skills means that cruise companies can be fully confident when looking to upscale their existing IT infrastructure.”

Otalio’s co-founder and Managing Director, Tony Heuer, is equally thrilled with the move. “We’ve worked with theICEway on numerous tech projects over the years. There was always a good fit between our teams and we very much welcome the opportunity to work on many more implementation projects with them in the future. The cruise industry is already bouncing back and together, Otalio and theICEway can help making the ships roll-out a success across any fleet.”


theICEway is an ecosystem of companies that is dedicated to driving digital transformation. ICE, CRIBB Cyber Security and eTestware combine to deliver cloud strategy, application managed services and technology projects. IT security and software testing underpin their efforts, which are always infused by theICEway’s core values: Integrity, People and Innovation.


Otalio provides cloud-based software for cruise ships. The company’s ongoing mission is to revolutionise the way cruise companies handle their fleet operation. By incorporating new cloud technologies, Otalio delivers both shore-side and onboard teams a single platform through which to communicate as one voice.

Seatrade Cruise Med 2022 is coming

This story was originally broken by our good friends at Seatrade Cruise. As the Seatrade Cruise Technology Ambassador, Ian Richardson will be attending the upcoming Seatrade Cruise Med event. It will take place in Spain at the Trade Fairs and Congress Center of Malaga from 14 - 15 September 2022. For those in the cruise industry, STC Med presents another exciting platform at which to reconnect with one another. The reasons to attend are numerous, including some fantastic networking opportunities:

- Seatrade Cruise Awards 2022
- Commanders' Club (invite-only)
- The Sail Away Party

This year's conference programme adopts the theme of ‘Steering Change Together’. The free-to-attend Showcase Deck will feature multi-track sessions covering the latest trends in ports and destinations. Don’t miss out, register to attend here.

Leave a Comment