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Innovation Hub

Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

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Innovative IT Solutions (ICE is 15 in 2022)

by Asa Sargeant | April 13, 2022 | ICE: 15 years in IT for cruise | 0 Comments

As ICE prepares to turn 15 in May, we today look at the innovative IT solutions we have provided for 2-and-a-half decades. Innovation is one of our core values and we aim to incorporate it at every stage of our work. We do so when delivering cloud strategy or in technology projects. It is also embraced during application managed services.


theICEway’s core pillars are integrity, people and innovation. The world of technology is a constantly changing one. Think about it; just when you have updated your mobile device, it seems another update is then available almost straightaway.

As an IT specialist then, it is important to keep evolving. All brands which make up theICEway strive to embrace cutting-edge methodologies. First there was ICE, then eTestware and then CRIBB Cyber Security. Everybody working at theICEway is encouraged to put forth their ideas on a regular basis. We work together as a team to identify potential improvements that may then lead to more efficiency.

Innovative solutions

Built upon a core selection of IT Managed services and technology consultancy, in recent years we have begun to develop IT products. Perhaps the most recognisable of these so far is tzChromar. Designed for the maritime and cruise industry, tzChromar is a time zone management solution.

We ourselves describe it as ‘innovative’ but this year the good people at Travel Weekly also agreed. A nomination in a special award category for innovation at the Globe Travel Awards 2022 was our reward. We unfortunately did not emerge victorious on this occasion but then again that was not the point. The point was that we were nominated in the first place (next year of course, we’ll win!).

Innovative Events

We’re delighted to be attending STC Global 2022 this month. At this latest edition of cruise’s most popular event, we are teaming up with Seatrade for something very special indeed. The Interactive Tech Zone from theICEway is going to give attendees the chance to engage with the latest cutting-edge technology. We’re talking VR headsets, AR for crew training and much more. Don’t miss out, register to attend Seatrade Cruise Global here.

theICEway’s specialist IT offering falls under three pillars, each of which includes some of the following.

Cloud Strategy

- Cloud migration, design & implementation

- Vendor agnostic cloud architecture & design

- Due diligence / compliance audits

Application Managed Services

- 24x7x365 ITIL Managed service desk

- After hours support

- Application performance monitoring

Technology Projects

- Tech consultancy

- Dry docks & shipboard IT support

- System implementations / project management

ICE was established in 2007 to, in part at least, deliver innovative IT solutions. ICE is 15 in 2022 and all of us at theICEway are proud to reach such a huge milestone. If you have IT requirements then do not hesitate to get in touch.

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