Despite the fact that we were formed in 2007, we’re often asked about our brand and services. theICEway FAQs will attempt to shed more light on both of those, starting with a brief explanation of our ecosystem.
TheICEway Ecosystem: ICE, CRIBB Cyber Security & ETestware
The 3 brands listed began life in 2007, 2016 and 2014 respectively. Each one delivers specialist IT services from their offices in countries including the UK, the US and Estonia.
ICE: The team at ICE have decades’ worth of combined experience in solving complex IT problems within sectors including cruise. They have a particularly strong understanding of the unique challenges the cruise industry faces. Their various IT services and solutions are grouped within these pillars: Application Managed Services, Cloud Strategy and Technology Projects.
CRIBB Cyber Security: An official certification body backed by the UK government, CRIBB allows theICEway to adopt a security by design approach. Their dedicated cyber security professionals are highly experienced and knowledgeable. They are fully trained to properly assess risk, mitigate dangers and help keep your company and it’s data safe and secure.
eTestware: Based in Estonia, their experienced and highly-skilled testers deliver outsourced software testing services the world over. With ‘right sourced’ testing from eTestware, you can expect access to a dedicated team who can help you lower costs and increase test flexibility and turnaround time.
TheICEway FAQs (Frequently Asked Questions)
What types of IT services do you offer?
Our IT services are far ranging and fully comprehensive, grouped within three service pillars: Application Managed Services, Cloud Strategy and Technology Projects.
What does ‘Application Managed Services’ mean?
Sometimes referred to as “AMS”, it refers to a type of IT service in which an organisation outsources the management, maintenance and support of software applications to a 3rd-party. This is typically done to maximise the efficiency and performance of apps that are critical to daily operations. Read about Application Managed Services from theICEway.
Can you describe what you mean by ‘Cloud Strategy’?
This refers to the plan and approach an organisation must adopt to successfully leverage cloud computing technologies and services. To fully realise business goals and objectives, informed decisions must be made on how to deploy resources effectively, efficiently and securely. Read more about Cloud Strategy.
What does ‘Technology Projects’ refer to?
A project can be defined as a collaboration that is carefully planned to achieve a specific aim. Technology is more widespread than ever before, so most projects nowadays have an element of tech involved. For theICEway, a ‘Technology Project’ is one driven by IT. That does not mean it can be fully achieved via IT knowledge alone, however. Rather, tech skills are complimented by an experienced Project Management Office (PMO). Built upon collaboration, our PMO deploys a tried and tested framework incorporating mixed methodologies. Read about our Technology Projects service pillar.
Which Industries Do You Cater For?
We have worked in many different industries over the years, including healthcare and travel. Our specialism in the cruise industry is something that really sets us apart from our peers, however. Cruise is a difficult sector to work in but one which is extremely satisfying. The challenges it offers can be highly complex and being innovative is more of a necessity than a bonus feature!
How do I request IT support?
New clients can simply submit an online enquiry, give us a call on +44 3333 4444 66 or send an email to: email@example.com. Existing clients can of course do the same but we also have processes in place for them to initiate a support request.
What are your response times?
We provide structured Response Service Level Agreements with clearly-defined resolution targets and a tiered priority level:
Priority 1 = Response time is 24 x 7
2 & 3 = We are required to respond during business hours
Priority 4 = Responses arrive within business hours, this tier includes standard requests such as adding new users
IT Services, Solutions / Products & Support
This piece on theICEway FAQs barely scratches the surface in terms of what we do. However, it hopefully addresses the core aspects of our ecosystem offering. Our IT services are certainly comprehensive, yet they can be tailored completely for your organisation. The same can be said of our IT and Technology Consultancy, hitherto not mentioned in this piece. We also omitted anything on our product suite, which is set to expand in the next 18 months. Thus far, the crown jewel of that is tzChromar, a solution for the cruise industry that is revolutionising time changes at sea. In short, we’re ready to help any organisation requiring IT assistance – is that you?