Cloud Strategy

Cloud Strategy

A cloud-first technology company, theICEway will take complete responsibility for your cloud
environments. You can expect pro-active management with regular updates and reports.

We guarantee complete peace of mind for companies that want to re-focus their internal cloud specialist resources efforts on other important projects.

Cloud migration design & implementation

Vendor agnostic cloud architecture & design

Due diligence / compliance audits

Full managed service

Out-of-hours managed service

DevOps

Client side project management

Application performance monitoring

Hypercare rapid response support

Cloud migration design & implementation

- Application / infrastructure migration and transformation into Cloud hosting
- Liaise with clients and vendors to ensure the cloud solution meets application requirements
- Technical and Project support during testing of new Cloud hosted solution
- User access and setup on migrated system
- Database migration
- Service cut-over support

Vendor Agnostic Cloud Architecture & Design

- Hosting cost estimates and optimisation
- Work with client to help define and establish requirements – Requirements traceability matrix
- High level & low level design documents
- Internal peer and security review of design documentation
- Secure, highly available and scalable architecture deployment following established good practice
- Audit of deployed solution to confirm adherence to design
- Testing of deployed solution available (eTestware)
- Vulnerability and penetration testing available (CRIBB)
- Assistance with onboarding deployed solution into support

Due Diligence / Compliance Audits

- Alignment to established best practice (such as AWS Well Architected Framework)
- Compliance to established standards:

Cyber Essentials

ISO27017

ISO27001

- Suggested mitigations provided for identified issues and risks
- Review of report to discuss identified risks and provide possible mitigations

Full Managed Service

- 24x7x365 ‘follow the sun’ ITIL service desk
- Incident and problem management
- Regular reporting and service review meetings
- Pro-active monitoring and maintenance
- Management of major incidents and disaster recovery
- Performance / hosting cost optimisation
- Security support – monitoring and threat mitigation
- Automation and DevOps approach to known tasks
- Continual service improvement

Out-of-Hours Managed Service

- Ownership of out-of-hours tasks and monitoring
- Incident and problem management
- Regular reporting and service review meetings
- Escalations for major incidents
- Collaboration on maintaining support documentation and knowledge base
- Support and cover for internal cloud support teams
- Shift handover transition incident report

DevOps

- Infrastructure as code
- Configuration management:

Release management and version control

- Automated testing
- Continuous integration and deployment
- Continuous monitoring – aim for reduced time between issue identification and resolution

Client Side Project Management
 
- Client-facing project management focusing on client lead project outcomes
- theICEway adopts PRINCE2 and agile methodologies adapted to the specifics of the cruise industry
- PM reduces overruns and increases output; we bring resources together and control budgets efficiently

Application Performance Monitoring

- APM integration to infrastructure and applications
- Dashboard creation and configuration with robust application reporting and alerting
- Aggregate, search and manage logs
- Real user and synthetic monitoring plus User Experience Monitoring (UEM)
 
Hypercare Rapid Response Support
 
- Priority 24x7 support with agreed fast response time SLAs
- Regular contact with project teams to help reach agreed goals
- Single point of contact for rapid escalation and continuity of service
- Managing the transition from project to ongoing support services