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Innovation Hub

Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

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Application Managed Services: A spotlight

by Asa Sargeant | July 13, 2022 | Products & Services | 0 Comments

Today we look at another of theICEway’s core pillars. ICE Support Ltd. was established in 2007 as an MSP and technology consultancy in the UK. Over the next 15 years we grew our IT offering to include, amongst others, cloud strategy and application managed services.

ICE Support Ltd. 15 Years On

Back in the late 2000’s, the IT playing field was extremely different. Google was still evolving at a rapid pace and social media was a newly emerging force. Internet connectivity wasn’t quite what it is today.

Our IT experts predominantly offered managed services and tech consultancy services. Our mission was to provide quality, with a strong emphasis on people and innovation. That remains the same to this day, with integrity and security by design underpinning everything we do.

As digital transformation accelerated, we then evolved to provide robust application managed services (AMS). We added eTestware and then CRIBB Cyber Security into the mix, thus creating theICEway.

Our Ecosystem Is Born

A collection of specialist IT brands, theICEway developed into a true tech force within industries including cruise, travel and healthcare. We support major brands across each of those verticals, helping them to embrace the digital age.

Our application managed service offering sees us working with your management and IT teams. The objective is to deliver a successful IT service to your users. We adapt our approach to fully meet your needs, whether that means full management or support. We then work diligently alongside your internal IT teams to identify service support gaps.

AMS From TheICEway

Our offering includes:

- 24 x 7 ITIL-based service desk
- After hours support
- Application performance monitoring
- An assigned client liaison team
- Structured service level agreements (SLAs)
- Reporting and documentation

Download a free PDF document to find out more on each of the above services.

theICEway’s application managed services represent one area of our IT expertise. You can read about our cloud strategy offering here. Look out for an update on our technology projects pillar in the weeks ahead.

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