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Welcome to our news and blog section. Here you will find the latest updates from theICEway and our IT specialists at ICE. We are frequently invited to attend and speak at industry events, so if you don’t want to miss out on those, this is the page for you.

With more than 20 years’ worth of experience in cruise, travel and healthcare, you will also be able to read more about these key sectors. Of course, at the heart of it all is Information Technology – which some of you may know as ‘IT’ – and we’ll certainly include news on that.

Our ecosystem of companies was founded upon 3 guiding principles, or values: People, integrity and innovation. We always aim to infuse our every effort with one or all of these. The first, ‘people’, includes not only our people, but also those we work alongside each day. If you are reading this, then you can rest assured that it also includes you.

As such, we welcome your comments and feedback so do join in the conversation. You can also follow us on social media using the links below.

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ICE Solutions & products: Boost your IT results

by Asa Sargeant | December 15, 2021 | Products & Services | 0 Comments

IT support companies can work with you to create an IT strategy for your company that compliments your business strategy. Contrary to common misconceptions, IT managed services are not just about fixing tech issues. Rather, they are intelligent IT solutions to current and future business needs. Today then we look at our ICE solutions & products and how they can help.

Different Types Of IT Solutions

Nowadays, most organisations have a host of IT systems in place all playing a critical role in driving day-to-day operations. Therefore, it is crucial to implement the right IT services for your business to succeed.

Hardware and software are both critical elements requiring constant upkeep. It is imperative to ensure that they are running reliably and securely. Software licenses must also be kept up-to-date and compliance with end-user agreements validated.

Network infrastructure is another important aspect of any organisation. This typically includes internet connectivity and networking between computers and other devices.

Mobile device management has grown in significance in line with digital transformation. Those companies using mobile devices must implement a ‘bring-your-own-device’ (BYOD) policy but not all have one. When done correctly, this can help keep your data secure.

Cloud computing is another development that continues to grow apace. More and more organisations now opt to host their data in the cloud. In this instance, IT service providers can help to manage cloud services on two levels. For one, they can offer guidance with configuration and management of the cloud system. They can set up complex cloud hosted applications and data, resolving errors and reducing downtime. Secondly, they can help to keep the cloud systems secure, allowing you to focus on core business activities.

Cyber security is now more important than ever before. Cyber-criminals have evolved their strategies in the wake of technological advancement. Data breaches are more commonplace as more devices are introduced to the workplace and more data is gathered. This incredibly complex field therefore requires expert monitoring at all times. IT service providers can do this for you, once again leaving you free to address other areas of your business.

IT Support

A simple definition of this is the provision of technical help or advice by computing experts. This might be an outsourced team or a specific department in an organisation which gives technical help to those experiencing IT issues.

Of course, it goes far deeper than that. An IT support team must ensure that all areas of IT are running smoothly. Security is paramount, as is ensuring alignment between IT operations and business objectives.

They must be agile and their solutions scalable, particularly in today’s fast-paced environment. As well as the areas already covered here, IT support teams must also be ready to deal with backup solutions, monitoring, email services, reporting, development, maintenance, training and more.

Remote support is now another area which has gained tremendous importance. In our post-pandemic world, how many of us are now working from home or remotely? Keeping on top of everything is incredibly challenging and most organisations simply do not have the internal resources to do so.

Outsourcing Your IT

When you turn to outsourced IT services you are essentially hiring an outside company to manage your IT requirements. A third-party managed service provider (MSP) can cover network security, the implementation of operating systems, software installation and backups – everything you will need, really.

One question we often field is this: “How will outsourcing IT Support and Services benefit my business?”. There are many advantages, including:

- Gaining access to a high-level of IT expertise
- Reducing your IT overheads (no need to pay for training, equipment, storage – plus you only pay for work completed)
- Improving your productivity by allowing your resources to focus on core tasks
- Mitigating risk by ensuring the right people are looking at the right things


ICE turns 15 next year and though we have had several names throughout our history, one thing has remained constant: Our desire to provide results. Whether working with us as ICE-ICT, ICE Technology Services or ICE Support, our clients know they are on the path towards a complete digital transformation.

ICE collaborates with you to fully evaluate your organisation, gaining an understanding of your business to deliver the right results. We can tailor our IT solutions around your needs but will always strive to take you to the next level.

Our ‘follow-the-sun’ methodology means you can expect 24/7 service desk support. Our status as part of theICEway ensures a security by design approach is taken every step of the way.

Read more about us here or find out more about our solutions; alternatively, contact us to speak directly with an IT expert.

TheICEway Ecosystem

ICE is joined by CRIBB Cyber Security and eTestware to make up theICEway ecosystem. Together, we provide complete IT solutions and support to take you into the future. CRIBB is an official certification body backed by the UK Government. eTestware is based in the tech haven of Estonia and delivers expert software testing services.

Our ICE solutions & products are designed to take the stress and anxiety of running a business in an IT-driven world away from you. We want you to spend your time doing what you do best – while we do what we do best.

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