theICEway was built upon 3 principal values: integrity, people and innovation. We place huge emphasis on these in everything that we do. Your people and ours are crucial to any technology project, with clear and effective communication and documentation vital to our combined success. A tremendous sense of integrity underpins our efforts across the board, and we fully appreciate the responsibility we hold towards you with application managed services, for example. We are fully accountable for all the processes we lead and implement as we work together to improve your position. Our experienced cloud strategy teams infuse their methods with the same innovative approach as all other team members on theICEway – meaning you can rest assured that you are in safe hands.
As part of theICEway ecosystem of companies, our mission at ICE is to consistently deliver above expectations with our IT Consultancy and Managed Services, as well as with Development / Deployment and future technologies through our ICE Innovation arm.
We adopt ‘security by design’ and ‘follow the sun’ methodologies in order to provide the most robust solutions in our field with 24/7 service desk support.
With offices throughout the UK, Europe, Australia and the US, our goal is to work with your IT teams to DELIVER.
‘Richie’, as he is known to many in cruise, started off as an IT Manager in the 90’s and has seen it all in this industry he is so passionate about. He is fully committed to integrity, believing that sustainable success can only be achieved when decisions are made with this core value in mind.
An IT expert at heart, he will happily discuss development code with programmers on a line-by-line basis, and always places the needs of the customer first. Collaboration is also key, as is the pursuit of new cutting-edge solutions that will ultimately lead to a frictionless customer journey and a consistent customer experience.
A true IT and cruise specialist, Richie is frequently asked to speak at travel conferences around the world to offer his views on how technology can best be leveraged within the industry. theICEway has been an executive partner of the Cruise Lines International Association (CLIA) for many years, and has been a driving force behind the CLIA Executive Partner Technology Initiative, which brings cruise lines and vendors together in collaboration to use technology to address key industry challenges and is also very proud to be the Seatrade Global’s Technology Ambassador.
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In the beginning, Angel Moledo helped us to launch theICEway USA as President. Over the last few years, our US team has grown and has a 100% focus on supporting the cruise industry. Our IT experts have unrivalled experience with cruise line applications and services. Combined with the efforts of our offices around the world, theICEway is expanding consistently. Our plans for the US market are particularly important to us, which us why we based our HQ in the cruise capital of the world: Miami Florida.
We believe that our IT cruise offering is one of the most robust available. Our US team has a wealth of experience in areas including:
- Culture change leadership
- Vendor management
- Strategic planning
- Quality Assurance
- Global Reservation Systems
theICEway ecosystem is made up of ICE and eTestware. Together we deliver end-to-end IT solutions.
