ICE Support email:
UK Service Desk:
+44 3333 4444 66
USA Service Desk:
+1 786 408 5522
Australia Service Desk:
+61 3 8375 8600
Canadian Service Desk:
+1 902 708 8300
Working from a modest cabin and with just two others in their party, Ian and Conor set out to “take over the world” and started by becoming experts in the Cruise and Travel industry as well as by working diligently with clients in healthcare. Specifically for the latter, the team worked alongside the medical Royal Colleges in London to set hospitals up.
Within just twelve short months, theICEway had multiplied its numbers to count fourteen amongst its ranks, all based out of the very same cabin although mercifully on different shifts. Not long after came the move to a newly opened Bio-park in Welwyn Garden City, where 1500 square feet of space awaited the former cabin-dwellers – quite the change in working arrangements!
From that point on theICEway grew from strength to strength, opening additional offices first in Norway, then Australia and then in Estonia. It hasn’t stopped there either, with a Miami base added in 2020 and a multi-national team established over the course of an epic journey.
Our local company truly has achieved a global reach.
The full story of theICEway is quite the read, and through it all both Ian and Conor have adhered to some fundamental principles and values, which you can read further down the page.Ian, Conor, Everyone
theICEway was built upon 3 principal values: integrity, people and innovation. We place huge emphasis on these in everything that we do. Your people and ours are crucial to any technology project, with clear and effective communication and documentation vital to our combined success. A tremendous sense of integrity underpins our efforts across the board, and we fully appreciate the responsibility we hold towards you with application managed services, for example. We are fully accountable for all the processes we lead and implement as we work together to improve your position. Our experienced cloud strategy teams infuse their methods with the same innovative approach as all other team members on theICEway – meaning you can rest assured that you are in safe hands.
As part of theICEway ecosystem of companies, our mission at ICE is to consistently deliver above expectations with our IT Consultancy and Managed Services, as well as with Development / Deployment and future technologies through our ICE Innovation arm.
We adopt ‘security by design’ and ‘follow the sun’ methodologies in order to provide the most robust solutions in our field with 24/7 service desk support.
With offices throughout the UK, Europe, Australia and the US, our goal is to work with your IT teams to DELIVER.
‘Richie’, as he is known to many in cruise, started off as an IT Manager in the 90’s and has seen it all in this industry he is so passionate about. He is fully committed to integrity, believing that sustainable success can only be achieved when decisions are made with this core value in mind.
An IT expert at heart, he will happily discuss development code with programmers on a line-by-line basis, and always places the needs of the customer first. Collaboration is also key, as is the pursuit of new cutting-edge solutions that will ultimately lead to a frictionless customer journey and a consistent customer experience.
A true IT and cruise specialist, Richie is frequently asked to speak at travel conferences around the world to offer his views on how technology can best be leveraged within the industry. theICEway has been an executive partner of the Cruise Lines International Association (CLIA) for many years, and has been a driving force behind the CLIA Executive Partner Technology Initiative, which brings cruise lines and vendors together in collaboration to use technology to address key industry challenges and is also very proud to be the Seatrade Global’s Technology Ambassador.
Angel Moledo is President of theICEway USA, a part of theICEway ecosystem that is focused on supporting the cruise industry with a team of IT experts in cruise line applications and services. Himself a 20-year cruise industry veteran, Moledo assumed the role in February 2020 and is leading theICEway’s expansion plans in the US market from the cruise capital of the world, Miami Florida.
During his 20-plus year tenure in travel, Angel has held a number of management roles and with him on board, our cruise offering has become even more robust as he brings a wealth of experience in areas including culture change leadership, vendor management, strategic planning, quality assurance, global reservation systems, workforce management software, and policy & process development.
Angel is reinforcing our dry dock and IT support services in our Miami office, thus enhancing our global reach ever further.