Working with your IT Teams to deliver business solutions
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Service Desk
theICEway & Saga Cruises

theICEway & Saga Cruises

The challenge: To deliver a full system review plus technology recommendation for a new ship whilst working alongside the Saga team. The solution would need to be suitable for the day-to-day business but also future proof.
The solution: Take a look at the corresponding PDF for more details on how theICEway approached this important technology project. With over 20 years in cruise, our teams have an intrinsic understanding of the industry. Together with Saga, we reviewed all manual processes and worked to industry best practices, all whilst adhering in full to core business requirements.
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theICEway & P&O

theICEway & P&O

The challenge: To successfully onboard the out of hours IT Service Desk team to enable continuous, 24/7 support. At the same time, our teams needed to work closely with P&O to review current support processes and identify any gaps in the service.
The solution: P&O Ferries required a strong, experienced service desk able to deliver exceptional customer service. theICEway were able to fulfil these requirements and more, deploying our DOT team in the process to help with documentation, on boarding and triage. For more information, download the PDF below.
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theICEway & Hurtigruten

theICEway & Hurtigruten

The challenge: To offer continuous IT support to Hurtigruten whilst simultaneously driving major technical projects forward. This highly ambitious strategy required collaboration on a core ship network upgrade, support with the fleet-wide implementation of Fidelio Cruise and a lot more besides.
The solution: Refer to the PDF document for details on enhancements made to the existing infrastructure. It also reveals how ICE’s Application Lifecycle Management (ALM) service contributed towards the improvement of existing vendor relationships for Hurtigruten.
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theICEway & UCL

theICEway & University College London

The challenge: To develop a survey for pregnant women with UCL’s CAP-COVID team, whilst working remotely and to extremely tight deadlines. Numerous validations were also required to be met, with the overall objective a first-in-kind; to investigate the effects of COVID-19 on pregnant women and their babies.
The solution: Download the PDF to find out exactly how we set about completing this vital technology project. Suffice it to say that our vast experience in the healthcare sector was certainly tested. So too were our collaborative skills, as both the UCL team and ours navigated around newly-imposed remote working conditions in the wake of the pandemic…
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theICEway ecosystem is made up of ICE, CRIBB Cyber Security and eTestware. Together we
deliver end-to-end IT solutions.

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Overview