theICEway & P&O
The challenge: To successfully onboard the out of hours IT Service Desk team to enable continuous, 24/7 support. At the same time, our teams needed to work closely with P&O to review current support processes and identify any gaps in the service.
The solution: P&O Ferries required a strong, experienced service desk able to deliver exceptional customer service. theICEway were able to fulfil these requirements and more, deploying our DOT team in the process to help with documentation, on boarding and triage. For more information, download the PDF below.