IT Support

IT Support from the experts at theICEway

Our tech experts can work alongside your IT teams to deliver a wide range of IT solutions, managed services, technology consultancy and more.

Based in Hertfordshire, theICEway is a leading provider of IT support in the UK. Since 2007, we have provided award-winning IT support services to businesses around the country.

Over the last 15 years we have expanded, with additional offices in Australia, the US and Europe. We work with clients around the world, providing market-leading IT services, products and solutions. Our local company has truly grown to achieve a global reach.

Our efficient IT support services are infused by our core values: Integrity, people and innovation. We are fully accountable for everything we do. Our people will work diligently to understand your business and your resources. We’ll deliver exactly the support you need, adopting an innovative approach wherever possible.

We are proud to work alongside leading technology giants and brands including: Microsoft, Hewlett Packard, Cisco, Oracle, Azure, AWS, Google Cloud, VEEAM, ESET, Mimecast, Trend Micro, Open VPN, PRTG and Jira.

An experienced, UK-based Service Desk

Our service desk engineers deliver rapid response times in an efficient manner, providing our clients with all the support they require and deserve.

We adopt a “follow-the-sun” methodology, which enables us to provide out of hours support. Our IT experts can take the strain and free up your internal resources. That means you can focus on other important areas of productivity. We guarantee a competitive availability uptime commitment and our N+1 Geographically Diverse Data Centre redundancy offers the highest levels of security.

Our robust service desk is available 24 hours a day, seven days a week – all year-round. We can completely cover your operational IT requirements. We can keep your systems running and ensure that the correct access is granted to all authorised users. Our support covers all key areas, including directory services, database administration and network management.

Our experienced engineers are available for any IT incident and place great emphasis on speed of resolution.