In this first IT panel, Ian Richardson was joined by Jay Schneider from Royal Caribbean Group, Luca Pronzati from MSC Cruises and Greg Ross-Munro from Sourcetoad.
Together they discussed the growth of IoT in the cruise industry and how it is used on ships large and small. They described how it was seen by different demographics and how it can help to create a seamless customer experience.
In this panel, Ian Richardson was joined by American Queen Steamboat Company's David Lehman and Royal Caribbean Group's John Maya.
The three looked at digital transformation in cruise and pondered how best to run an IT service desk at sea. This complex process is made all the more difficult with the need to operate a 24/7 service and with a dearth of skilled resources available in the industry.
The tech panels at STC Global 35 were rounded off with a 1 on 1 session between Ian Richardson and Jay Schneider. The Seatrade Cruise Tech Ambassador and Royal Caribbean Group Senior VP and Chief Product Innovation Officer discussed Jay's career and innovation in cruise.
Their conversation revealed how IT can be used in an unobtrusive fashion to augment the customer experience, with key quotes including this: “You don't have to learn [the Royal Caribbean] system for a seven day vacation. [Rather]… it relatively blends into the background.”
The Seatrade Cruise Ambassador Programme has been implemented to deliver the very best content in the cruise community.
On page 61 of this edition of Seatrade Review can be found an article about fit2go. Expertly written by Holly Payne, the piece looks at how this latest IT solution from theICEway was successfully deployed at STC Global 2021.
More than 2,500 visitors to the event were asked to complete a pre-registration
medical form. This was done to establish their vaccination status and to see if a
COVID-19 test was in order. Twice-daily status reports were set up about the attendees and the data collected allowed for targeted communications.
You can read more about fit2go here or you can contact us to arrange a short demonstration.