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IT Cruise Specialists

IT cruise specialists with more than 20 years’ worth of experience make up our team.

Cruise is in our DNA, with cruise industry veterans leading the (ICE) way and giving us a true competitive advantage.
Our cruise industry knowledge is enviable. We have worked with companies both large and small, whether it be to provide overall IT support or to help with specifics such as system implementations or upgrades, on land or at sea. Put very simply, we know cruise.
Having a comprehensive understanding of both the technical and commercial aspects of the cruise industry allows us to hit the ground running on any project. We make it our goal to fully understand your organisation, your people and your core objectives. Then we apply best practices and collaborate closely with you to ensure all work is completed effectively and efficiently.

Our Cruise Specialists

As co-founder and CEO of theICEway, Ian Richardson (‘Richie’) is renowned throughout the maritime industry having started life working as the UK IT Manager for Hurtigruten.

Unlike many of his fellow CEOs, he often takes an active role in projects to add invaluable insights.

“Here on theICEway we work together. Our people are our greatest asset. Through collaboration with our clients, we can truly deliver the right results.

I’ve worked in the cruise industry for a long time and the most rewarding projects are invariably the ones built upon great teams”.

Other members of the team have been just as involved, including President of theICEway USA Angel Moledo. Angel joined us at the start of 2020 and like Richie, his experience in cruise is also vast. He previously held commercial leadership positions at Hurtigruten, Oceania Cruises and Royal Caribbean, and we are delighted to have him on board.

“I’ve been in cruise for longer than I can remember and it’s an industry that I absolutely love. When I first encountered the team at theICEway I could see that they shared my passion, so joining them felt like a natural progression. Our new Miami office is in the heart of the cruise community, so that gives us another huge advantage over our competitors”.

Our IT Services for Cruise

Our IT services for cruise truly do set us apart from our peers, and include the following:


Service Desk

Our 24/7 Service Desk adopts a ‘follow-the-sun’ methodology, allowing us to fully cover your operational IT requirements

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Cloud Services

Our technical engineers are Cisco, Microsoft and Oracle certified, and are proud to provide round-the-clock support

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A portal and device client product enabling seamless synchronised time zone updates of all onboard devices

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Business Intelligence

Our experts can help you with insightful data analysis using innovative strategies and technologies

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We would love to hear from you

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Our Cruise Credentials

Seatrade Cruise Global

CEO Ian Richardson also holds the distinction of being a Seatrade Tech Ambassador for the Seatrade Cruise Virtual Tech & Innovation event in April 2021. In previous years theICEway has sponsored the Seatrade Cruise Awards and were due to host a booth at Seatrade Global last year before the event was cancelled due to Covid-19.

Cruise Lines international

theICEway is a CLIA Executive Partner within the CLIA Executive Partner Program. This exclusive global platform brings together the leading figures and decision makers from within the cruise industry. We were also instrumental in the development of the CLIA Executive Partner Technology Initiative, an advisory council designed to help solve cruise challenges using technology.


Our cruise industry experts are regularly invited to attend the annual International Cruise Summit, often in the role of moderators or guest speakers. A real calendar highlight, ICS has provided a platform upon which cruise professionals, travel agents and suppliers can discuss new developments in ports and destinations and with shipbuilders, cruise companies and more.

Our Work in Cruise